Idaho Association Of Health Underwriters
- NAHU's Janet Trautwein - Testimony on MLR before Congress
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President's Message - November 2013
Trent Sutton - IAHU President
“This is a changing world: we must be prepared to change with it. The story of our lives will have to be written again and again.” – Paul Harris
I amazed at the degree to which our industry has changed over the last few years and even over the last few months. These changes have brought frustration to many of us as well as the clients whom we serve. Whether it be a faulty enrollment system, being forced to new plan designs not of our choice, or increased costs due the legislation implementation, there are many parts of change that we may not like. There may even be a desire to live in the pages of yesterday and refuse to write the chapter of today. While this may sound tempting, I have found that the sun will continue to rise and a new day will dawn. Individuals and Business owners will flock to those professionals who have found ways to adapt to the new system and offer solutions to the problems they are facing. So how do we deal with the changes we are facing?
G. Alexander Bernhardt offered the following tips to thrive in a changing environment:
First, always practice ethical behavior in both your private and business lives. Good character and good business are mutually supportive and the practice of honesty and random acts of kindness, grounded in spirituality, will serve you well.
Secondly, embrace change with enthusiasm, stay agile and flexible, and be willing to reinvent yourself and your strategies. Those who are most successful understand the rapidity of change and the need to reassess strategies and to move quickly in different directions.
Thirdly, one must keep a positive attitude, supported by enthusiasm and optimism. It is essential that you see your glass as half full, not half empty. Abraham Lincoln said "I believe most people are about as happy in life as they make up their minds to be." Your attitude in life is just as important as your aptitude.
Fourth, personal courage, which is the determination to overcome fear. Franklin Roosevelt said, "We have nothing to fear but fear itself,” We all may experience bouts with "fear of failure," or be concerned that we might lose face and this paranoia can result in an unwillingness to take action. Instead of "ready, aim, fire," we have seen occasionally the tendency toward procrastination and a tendency toward "ready, aim, aim, aim, aim" with a reluctance to take a risk and "pull the trigger." So, take a deep breath, use your best judgment and instincts, and be willing to make a decision and move forward.
Fifth, believe in diligence and hard work. There simply is no free lunch in business, or anywhere else. Dedication, long hours, and a conscientious approach are indispensable, and one tends to appear a lot luckier and smarter when you put in more hours and effort.
Whether you embrace change or not the newest chapter in our lives will be written, but I believe we will be happier with results if we decide to pick up the pen. There has never been a greater need for great authors as there is now. My hope is that each of us will write our own chapters in a similar manner to the great Nacho Libre as he said, “I am the gatekeeper to my own destiny and I will have my glory day in the hot sun!”